- Who we are

Quality Policy

Our organization and its subsystems are designed, equipped and forced to for continual improvement of our services and processes. We have our quality policy towards customer satisfaction at every stage of a project.In support of this, we ensure that our solutions and services are designed and delivered in a way to positively contribute to our clients need and exceed quality, timeliness and other agreed performance requirements.

  • As individuals, we will:
  • Adopt the quality policy as part of normal business practice
  • Take appropriate action to control risk and prevent errors
  • Participate in improvement programs, training activities and promote awareness of the importance of compliance and improvement.

As a Company, we will:

  • Commit to an uncompromised focus on product and service quality, reliability and performance.
  • Review product and process deficiencies to ensure appropriate actions are taken to correct and prevent them
  • Continually improve our products and services, as measured by our clients and regulators through the excellence of our people and processes
  • Invest in sustained research and development programs resulting in enhanced solutions and value to our clients
  • Monitor and act on customer feedback
  • Continually improve our quality management system (as a part of Integrated Management System) by establishing and reviewing our operations in line with Australian and International Standards
  • Communicate this policy, company strategy and context to ensure employees and stakeholders have shared understanding and commitment to these principles.